Cookie Policy
Last updated: February 2025
At quatelinevo, we believe in being upfront about how we collect and use information when you visit quatelinevo.com. This policy explains what tracking technologies we use, why we use them, and how you can manage your preferences. We've tried to keep the jargon to a minimum.
What Are Cookies Anyway?
Cookies are small text files that websites place on your device when you visit them. Think of them as digital sticky notes that help websites remember things about you and your preferences. They've been around since the mid-1990s, and despite their somewhat quirky name, they're pretty standard across the internet.
When you visit our site, your browser stores these files. They contain information like your session ID, language preferences, or items you've added to a learning plan. Next time you visit, the website reads these files and can pick up where you left off.
Besides traditional cookies, we also use similar technologies like web beacons, pixel tags, and local storage. They all serve similar purposes but work in slightly different ways. For simplicity, we'll refer to all of these as "cookies" throughout this policy.
Types of Cookies We Use
Not all cookies are created equal. Here's a breakdown of what we use and why each type matters for your experience on quatelinevo.com.
Essential Cookies
These are the ones we absolutely need to make the website work properly. Without them, basic functions would break down.
- Keeping you logged in as you move between pages
- Remembering items in your course wishlist
- Ensuring secure connections during your session
- Loading page content correctly
Because these are necessary for the site to function, they're automatically enabled. You can't opt out of essential cookies without seriously affecting how the site works.
Functional Cookies
These enhance your experience by remembering your choices and personalizing content for you.
- Saving your language and region preferences
- Remembering whether you've dismissed certain notifications
- Storing display settings like text size or layout preferences
- Recalling your previous course searches
The site will still work without these, but you'll have a more generic experience and might need to re-enter preferences each visit.
Analytics Cookies
We use these to understand how visitors interact with our site. The data helps us improve navigation, fix bugs, and create better content.
- Tracking which pages get the most visits
- Understanding how long people spend on different sections
- Identifying where users drop off in course enrollment
- Measuring which educational resources are most helpful
All information collected is aggregated and anonymous. We can't identify you personally from this data. We primarily use Google Analytics with IP anonymization enabled.
Marketing Cookies
These track your activity across websites to help us show you relevant course offerings and educational content.
- Showing you information about courses related to your interests
- Limiting how many times you see the same advertisement
- Measuring the effectiveness of our marketing campaigns
- Customizing content based on your browsing patterns
Some of these cookies are set by third-party services we've partnered with. You can opt out of these through your browser settings or by using our preference center.
How Cookies Improve Your Experience
Let me give you some practical examples of how this actually works in real life.
Say you're browsing our financial planning courses but don't have time to finish enrolling. When you come back tomorrow, cookies remember what you were looking at. You don't have to start your search from scratch.
Or imagine you're working through our budgeting tutorials and prefer a larger font size. Functional cookies save that preference so you don't have to adjust it every single time you visit a new page.
Analytics cookies help us notice patterns. If we see that lots of people are clicking on "superannuation basics" but then leaving quickly, that tells us the content might need improvement. Maybe it's too complex, or maybe we're not explaining things clearly enough.
Marketing cookies help us understand what types of educational content resonate with different audiences. If you've been reading articles about investment strategies, we might show you information about our upcoming investment masterclass rather than our beginner budgeting course.
First-Party vs Third-Party Cookies
First-party cookies are set directly by quatelinevo.com. We have full control over these and use them primarily for essential functions and site improvements.
Third-party cookies come from external services we've integrated into our site. These might include analytics tools, video players, or social media plugins. We carefully vet all third-party services, but they operate under their own privacy policies.
Managing Your Cookie Preferences
You're in control here. There are several ways to manage how cookies work on your device.
Through Your Browser
Every modern browser lets you control cookies through its settings. You can block all cookies, accept only first-party cookies, or delete cookies after each session. Keep in mind that blocking essential cookies will break basic site functionality.
Chrome
Settings → Privacy and security → Cookies and other site data
Firefox
Settings → Privacy & Security → Cookies and Site Data
Safari
Preferences → Privacy → Manage Website Data
Edge
Settings → Cookies and site permissions → Cookies and site data
Mobile Devices
On iOS devices, go to Settings → Safari → Block All Cookies. For Android, open Chrome, tap the three dots, then Settings → Site settings → Cookies.
Be aware that blocking cookies on mobile might affect how our site displays or functions, especially if you're accessing learning materials or your account dashboard.
Opt-Out Tools
Several organizations offer opt-out tools for advertising cookies. The Digital Advertising Alliance in Australia provides a preference center at youronlinechoices.com.au. You can also adjust Google's advertising settings directly through your Google account.
Cookie Retention Periods
Different cookies stick around for different lengths of time. Here's what you can expect.
How Long We Keep Different Types
Session Cookies
These disappear as soon as you close your browser. They're temporary and used mainly for navigation and keeping you logged in during a single visit.
Short-Term Cookies
These last anywhere from a few days to six months. Functional cookies usually fall into this category, remembering your preferences for a reasonable period.
Long-Term Cookies
Analytics and marketing cookies might persist for up to two years. This helps us understand long-term trends and patterns in how people use our educational resources.
You can clear cookies manually at any time through your browser settings. This essentially resets everything, and the site will treat you as a first-time visitor on your next visit.
Third-Party Services We Use
To provide a comprehensive learning experience, we integrate several third-party services. Each of these may set their own cookies.
Google Analytics helps us understand site traffic and user behavior. We've configured it to anonymize IP addresses and respect Do Not Track signals where possible.
We use video hosting services for our tutorial content. When you play a video, the hosting platform may set cookies to remember your playback preferences and collect viewing statistics.
Our customer support chat widget comes from a third-party provider. It uses cookies to remember your previous conversations and provide better assistance.
Some course pages include embedded content from educational platforms or financial calculators. These embeds might set their own cookies according to their respective privacy policies.
Updates to This Policy
Technology changes, regulations evolve, and we occasionally add new features to our site. When we make significant changes to how we use cookies, we'll update this policy and change the date at the top.
If the changes are substantial, we'll notify you through a banner on the website or via email if you have an account with us. We recommend checking back here periodically, especially if you're concerned about privacy.
Your Rights Under Australian Privacy Law
Australian privacy legislation gives you certain rights regarding your personal information, including data collected through cookies.
You have the right to know what information we collect, request a copy of your data, ask us to delete your information (in certain circumstances), and opt out of marketing communications. If you have concerns about how we handle your data, you can lodge a complaint with the Office of the Australian Information Commissioner.
Questions About Our Cookie Policy?
If something in this policy isn't clear, or if you have specific questions about how we use cookies on quatelinevo.com, we're here to help.